The Perfect Time

My life is filled with moments that are always crazily connected. At the very least, it makes everyday events a lot more interesting as I wait to see how it is all going to connect and come together – I call these moments “God Moments.” [For a great book based on one man's life/business and on how we are all connected through God you might want to check out Synchronicity by Joseph Jaworski].

When these moments happen, it reassures me that I am where I am supposed to be, doing the things I am supposed to be doing.

This week my moment was about – of all things – making phone calls! And yes, it can apply to you too.  It all started with a phone call of my own.

1. Last Thursday I called a past client and was very happy when she was ready to start another series of consulting calls with me.

2. The next day my handyman called to tell me he didn’t have any work, and what should he do.  I often coach him on business practices, and I often tell him he needs to reach out to past happy clients – those clients are your best source for new work or new referrals.  I asked him how many past clients he had reached out to (this is an ongoing discussion with us, so I knew the answer) and yep, not one.  I told him I wasn’t going to talk to him anymore until he called 3 past happy clients. I also told him this call was easy to do – ask about their past work, and ask if they have any new work.

3. Jokingly he says to me – So Mrs. Larsen, I know you love your backsplash, do you have any other work around the house, cabinetry, handyman, painting that you might want to have done?

4.  And I DID – I had been meaning to call him for several weeks about some cracks in my ceiling – and had totally forgotten so I lined up some work for him that weekend.

5. About 30 minutes later he called me back and said - it worked, it worked! The very first client he called said she didn’t know he did all those things, and she had a whole list for him to do.

6. Then one of my consulting clients called for her weekly call.  I asked her what she had done since our last call to try to get some work and she said – you mean besides pull my hair out? So we talked about the fact that she has never not once in her 6 years of business – beyond initial follow up right after a project – called a client to see how they were doing and was there anything she could do for them or was there someone “just like them” that they would introduce her to by facebook or email to see if she could help them.  I told her the handyman story for encouragement.

7. All of these things took place between Thursday and Tuesday.

8. And Tuesday morning I received a marketing newsletter from one of my favorite marketers - Art Sobczak – titled “Here’s the Best Time to Call a Prospect.” I swear I burst out laughing. A list of the BEST TIME to call someone.    Talk about reassurance that I am in the right place, doing the thing I am supposed to do!  Here is a link to his newsletter – you might want to check it out for even more ideas. And here’s a little secret – the real answer for calling a past great client is any time – because you need to take action to make action happen in your business.

9. My favorite tip from his list – A buyer wishes they could find a vendor (replace designer for the word vendor) who “gets it right the first time”. Ah, I love that!!!

So.  How long has it been since you CALLED a past client? How long has it been since you reached out rather than waited for someone to call you?  Don’t overthink it -just pick up the phone and call. Really. That simple.  And comment below and let me and everyone else know how it goes – I’m confident it will be great.

Here’s to Designing Your Success,

-Mary Larsen